: On Tuesday (6th September) a new number was launched aimed at supporting folk if they experience a power cut.
Many people don’t know who to contact during a power cut and wrongly call the electricity supplier they pay their bill to. 105 has been set up to help people get through quickly and easily to their local electricity network operator – the company responsible for the power network that delivers electricity to their door.
It is a free, easy-to-remember number that people can call to report or get information about a power cut in their area. It puts callers through to the people who will repair their local power network and restore their power.
The introduction of 105 will be of great benefit to locals. Power cuts can leave people feeling confused about what to do. 105 will help to tackle this. This number will be particularly important when there’s bad weather, as severe storms can cause disruption to the electricity supply into homes and businesses.
105 is available to electricity customers in England, Scotland and Wales. The number can be accessed from most landlines and mobile phones. It doesn’t matter who your electric supplier (Npower, E-on etc) - anyone can call 105.
105 is jointly funded by the electricity network operators - the companies that manage the cables, wires and substations that bring electricity into homes and businesses. In our area the Network operators is Electricity North West and they can also be contacted directly by phone (0800 195 414) or via their website (www.enwl.co.uk).
You can also call 105 if you spot damage to electricity power lines and substations that could put you, or someone else, in danger. However if there’s a serious immediate risk, the emergency services should be called too.
Visit powercut105.com to find out more about 105 and electricity network operators, and don't forget Power cut ? call 105.